Case Study: Sportisimo reduces calls and speeds response times with Daktela AI bot

Sportisimo now handles 32% fewer calls thanks to Daktela’s AI bot

Sportisimo, a leading sports equipment retailer with over 200 stores, faced challenges with fragmented customer communication across its e-shop, retail, and HQ. This made it difficult to monitor performance and handle a surge in inquiries during the Covid-19 pandemic and their international expansion. To address this, they partnered with vendor Daktela to unify their communications.

Daktela implemented a solution that centralized all customer communication into a single platform and introduced AI tools like chatbots. This resulted in a 32% reduction in calls handled by staff, a 55% shorter response time for missed calls, and twice as many tickets being processed without expanding the team. Sportisimo also anticipates saving the equivalent of two full-time employees in personnel costs in 2025 thanks to Daktela's platform and automation.

Sportisimo

Richard Hranička

Customer Care Team Leader