Case Study: DPD Slovakia achieves 25% cost reduction with Daktela

Efficient Communication and Cost Savings at DPD Slovakia

DPD Slovakia, a parcel delivery company, faced challenges with an outdated customer service ticketing system. They needed to centralize communication, reduce high outsourcing costs, and improve visibility into customer interactions. They chose Daktela's omnichannel customer service platform for its flexibility, intuitive interface, and integration capabilities.

By implementing Daktela's solution, which included an AI-powered emailbot, DPD brought all support in-house. Daktela enabled a 25% reduction in operational costs and a 20% increase in customer service efficiency. The company gained full control over its communication and streamlined its internal processes for future growth.

DPD

Adela Stašová

Commercial Services Manager