Case Study: Gafa Auto achieves 25% faster request handling with Daktela AI

Gafa Auto Saves Operator Time with Daktela AI, Handling 80% of Customer Requests

Gafa Auto, a leading seller of car parts and accessories, faced significant challenges scaling its customer support to handle up to 20,000 enquiries per month across seven disconnected communication channels. The company needed a way to manage its extensive product portfolio and deliver fast, high-quality support without overloading its team.

By implementing Daktela's AI-powered omnichannel platform, the company unified its communications into a single inbox. Daktela's chatbots and voicebots now autonomously handle 80% of customer requests, such as order status and cancellations, which has reduced the average request processing time by 25% and generated savings equivalent to two full-time operators.

Gafa Auto

Mário Lubas

Head of B2C