Case Study: Roxy Travel boosts ticket resolution and customer engagement with Daktela

Transforming Customer Experience with Roxy Travel

Roxy Travel, a travel agency with a strong online following, partnered with Daktela to address key operational challenges associated with its rapid growth. The company required an integrated solution to manage customer tickets, maintain a robust CRM, and handle increasing enquiries from its website and Facebook page. Their goal was to streamline communications across multiple channels to improve efficiency and customer service.

Daktela implemented an omnichannel solution incorporating its Voice, Ticketing, CRM, WebChat, and Facebook modules. This integration provided Roxy Travel with seamless conversation tracking and rapid issue resolution. The measurable results for the travel agency were significant, including a 20% increase in ticket resolution, 10% growth of their CRM database, and the generation of 140 new monthly enquiries via new WebChat and Facebook channels. Daktela's solution also enabled Roxy Travel to cut operational costs by eliminating unnecessary mobile subscriptions.

Roxy Travel

Raluca Vasile

General Manager