Case Study: Škoda dealership transforms customer service with Daktela

Škoda Dealership Transforms Customer Service with Daktela

QALT, the largest Škoda car dealership in Slovakia, faced significant challenges in managing its multi-channel customer communications across its front desk, service, and sales departments. With fragmented channels, inefficient call routing, and a lack of centralized customer insights, their previous system hindered operational efficiency and customer satisfaction. They partnered with vendor Daktela to implement its comprehensive omnichannel communication platform to unify and streamline these interactions.

By adopting Daktela's solution, QALT integrated all communication channels, automated call routing, and implemented advanced ticket management. This resulted in enhanced customer satisfaction, increased operational efficiency, and better team collaboration. The dealership also leveraged Daktela’s CRM integration and reporting capabilities to identify new sales opportunities and improve conversion rates, all while seamlessly integrating with their existing hardware.

Škoda

Silvia Maliková

Quality and Communication Manager