Case Study: Leziter unifies customer and internal communication with Daktela

More than a call center All the external and internal communication in one system

Leziter, a large Hungary-based online home furnishing retailer and wholesaler, faced a significant operational challenge. Their rapid growth, driven by increasing online sales, was hampered by using numerous disparate software systems. They needed a centralized solution to unify all external and internal communications, support remote work, and automate processes to improve efficiency across multiple departments. They turned to vendor Daktela for a solution.

Daktela implemented its centralized communication and CRM platform, which was easily adapted to Leziter's existing processes. The solution integrated various communication channels, automated workflows, and provided comprehensive reporting. As a result, the 11-member customer service team saw improved efficiency and measurable performance tracking. Daktela’s implementation was swift, with employees adapting within a week, and the system now supports over 70 employees, handling 8,000-10,000 emails monthly with an 80% service level.

Leziter

Attila Kőszegi

Commercial Director