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Visit WebsiteBelong finds a responsive WFM partner in Assembled and gets a data-centric view of support
Belong
Tawny Zelenak
Community Support Manager
Assembled
Assembled aims to transform and elevate customer support. workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.
Case Studies
Showing 28 Assembled Customer Success Stories
Betterment went from "spreadule" to spectacular with Assembled
Betterment
John Biscuti
Director of CX
Brooks reduces phone wait times by 66% with Assembled
Brooks
Andrew Marston
Runner Experience Supervisor
Capital on Tap creates flexible, responsive support function while maintaining exceptional support quality
Capital on Tap
Jon Bartlett
Head of Global Operations
Finding smarter, faster, better scheduling with Assembled
Care/Of
Henry Dunn
Director of CX
Empowering Daily Harvest team members to make quick data-backed decisions
Daily Harvest
JoE Gilgoff
Vice President of Care
Building a scalable and streamlined scheduling process with Assembled
Floyd
Jordan Miller
CX Manager
Maintaining critical response times through the scaling process
GoFundMe
Morgan Wood
Vice President Customer Operations
From spreadsheets to sophisticated workforce management
Harry’s
Jake Lechnir
CX OPS MANAGER
Honeylove sees a 54% increase in productivity with Assembled Assist
Honeylove
Samara Bekkering
Customer Experience Supervisor
Bringing the product feedback loop to life with visibility into historical support costs
Hopper
Joanna Lai
Head of Customer Experience
Kin Insurance used real-time agent data to increase adherence by 30%
Kin Insurance
Eric Santoy
RevOps Manager
Klaviyo reduces first response times by 91% while expanding global support coverage
Klaviyo
Rick Franke
VP of Global Support Services
How Lulus created an elevated customer and agent experience with Assembled
Lulus
Amy Coleman
Director of Customer Experience
Case Lifecycle staffing model contributes to $500k annual savings for Lyra Health
Lyra Health
Jonathon Hikade
Workforce Management Analyst
monday.com builds a proprietary routing tool using Assembled’s API
monday.com
Melissa Mayoras
Global Workforce Management Specialist
How Pie Insurance saves $300k annually using Assembled
Pie Insurance
Conner Church
Workforce Analyst
Poshmark sees a 15% leap in productivity using Assembled
Poshmark
Neil Chowdhury
Head of Customer Success
Building a resilient support operation for distributed work
Ro
Breanne Mccormick
Strategy and Reporting for Care
Robinhood improves staffing efficiency across outsourced agents with Assembled for Vendor Management
Robinhood
Beau Burton
Senior Vendor Relationship Manager
Stripe steers a global support team to fast response times
Stripe
Adrien Seldon
Workforce Manager
TaskRabbit got up and running in 2 weeks with Assembled
TaskRabbit
Kevin Rury
Workforce Management Analyst
Thrasio saves $500,000 annually after implementing Assembled Workforce Management
Thrasio
Nobuhiro Kobayashi
Insights Manager
Thrasio goes from great to excellent, saving $1.8 million along the way
Thrasio
Gershwin Exeter
Vice President of Global Services
Topstep future-proofs support operations with WFM that’s built to scale
Topstep
Sarah Hecker
Manager of Trader Support
Typeform uses Assembled to reduce time spent on forecasting by 50%, while increasing forecasting accuracy to +90%
Typeform
Pavlos Vasilakis
Workforce Manager
Embracing the customer perspective throughout the organization
Umbraco
Eric
Team Lead
Wyze saves $1.2M annually on BPO costs with Assembled
Wyze
Bruce Wagner
Director of Support
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