Assembled B2B Case Studies & Customer Successes

Assembled aims to transform and elevate customer support. workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.

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Assembled B2B Case Studies & Customer Successes

Case Studies

Belong finds a responsive WFM partner in Assembled and gets a data-centric view of support

Betterment went from "spreadule" to spectacular with Assembled

Brooks reduces phone wait times by 66% with Assembled

Capital on Tap creates flexible, responsive support function while maintaining exceptional support quality

Finding smarter, faster, better scheduling with Assembled

Empowering Daily Harvest team members to make quick data-backed decisions

Building a scalable and streamlined scheduling process with Assembled

Maintaining critical response times through the scaling process

From spreadsheets to sophisticated workforce management

Honeylove sees a 54% increase in productivity with Assembled Assist

Bringing the product feedback loop to life with visibility into historical support costs

Kin Insurance used real-time agent data to increase adherence by 30%

Klaviyo reduces first response times by 91% while expanding global support coverage

How Lulus created an elevated customer and agent experience with Assembled

Case Lifecycle staffing model contributes to $500k annual savings for Lyra Health

monday.com builds a proprietary routing tool using Assembled’s API

How Pie Insurance saves $300k annually using Assembled

Poshmark sees a 15% leap in productivity using Assembled

Building a resilient support operation for distributed work

Robinhood improves staffing efficiency across outsourced agents with Assembled for Vendor Management

Stripe steers a global support team to fast response times

TaskRabbit got up and running in 2 weeks with Assembled

Thrasio saves $500,000 annually after implementing Assembled Workforce Management

Thrasio goes from great to excellent, saving $1.8 million along the way

Topstep future-proofs support operations with WFM that’s built to scale

Typeform uses Assembled to reduce time spent on forecasting by 50%, while increasing forecasting accuracy to +90%

Embracing the customer perspective throughout the organization

Wyze saves $1.2M annually on BPO costs with Assembled

Featured Companies

CI Web Design Inc.

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Spoke