Assembled B2B Case Studies & Customer Successes

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Assembled aims to transform and elevate customer support. workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.

Case Studies

Showing 28 Assembled Customer Success Stories

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Belong finds a responsive WFM partner in Assembled and gets a data-centric view of support

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Betterment reduces phone wait times with Assembled

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Brooks boosts support speed and reduces burnout with Assembled

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Capital on Tap Achieves 95% Call Answer SLA with Assembled

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Care/of achieves 80% less scheduling time with Assembled

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Daily Harvest improves staffing efficiency and team visibility with Assembled

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Floyd achieves scalable, streamlined scheduling with Assembled

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GoFundMe maintains critical response times and scales support operations with Assembled

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Harry’s boosts workforce productivity with Assembled

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Honeylove boosts agent autonomy and cuts escalations with Assembled AI Copilot

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Hopper gains visibility into support costs with Assembled

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Kin Insurance improves staffing alignment and adherence with Assembled

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Klaviyo achieves 5-minute first replies and 24/7 support with Assembled

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Lulus cuts manual work and builds agent-first scheduling with Assembled

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Lyra Health reduces care complexity and saves $500k with Assembled

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monday.com reduces context-switching with Assembled

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Pie Insurance achieves $300K annual savings with Assembled

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Poshmark boosts agent productivity and response times with Assembled

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Ro achieves flexible, data-driven support operations with Assembled

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Robinhood scales global support and cuts vendor costs with Assembled

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Stripe achieves fast global support response times with Assembled

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TaskRabbit streamlines scheduling across 7 countries with Assembled

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Thrasio streamlines support operations with Assembled

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Thrasio automates 53% of support and saves $1.8M with Assembled AI

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Topstep improves support scheduling accuracy with Assembled

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Typeform cuts forecasting time and boosts accuracy with Assembled

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Umbraco streamlines support scheduling and saves time with Assembled

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Wyze saves $1.2M annually on BPO costs with Assembled

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