Assembled B2B Case Studies & Customer Successes

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Assembled aims to transform and elevate customer support. workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.

Case Studies

Showing 47 Assembled Customer Success Stories

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Autodesk cuts chat wait times and scales support staffing with Assembled

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aXcelerate cuts onboarding time in half with Assembled AI Copilot

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Belong finds a responsive WFM partner in Assembled and gets a data-centric view of support

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Betterment reduces phone wait times with Assembled

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Brooks boosts support speed and reduces burnout with Assembled

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Canva boosts support productivity and scales global operations with Assembled

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Capital on Tap Achieves 95% Call Answer SLA with Assembled

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Care/of achieves 80% less scheduling time with Assembled

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ClassPass improves global support staffing and adherence with Assembled

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Daily Harvest improves staffing efficiency and team visibility with Assembled

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DailyPay achieves over $1M in annual productivity gains with Assembled

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EliseAI improves support efficiency and AI containment with Assembled

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Flexcar achieves faster support resolution and 24/7 coverage with Assembled

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Floyd achieves scalable, streamlined scheduling with Assembled

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GoFundMe maintains critical response times and scales support operations with Assembled

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Harry’s boosts workforce productivity with Assembled

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Honeylove boosts agent autonomy and cuts escalations with Assembled AI Copilot

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Hopper gains visibility into support costs with Assembled

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HubSpot achieves real-time support staffing clarity with Assembled

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Intercom scales support operations with Assembled Workforce Management

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Ipsy achieves faster response times and $400K in annual savings with Assembled

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Kin Insurance improves staffing alignment and adherence with Assembled

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Klaviyo achieves 5-minute first replies and 24/7 support with Assembled

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Lulu and Georgia achieves faster support responses and smarter case routing with Assembled

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Lulus cuts manual work and builds agent-first scheduling with Assembled

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Lyra Health reduces care complexity and saves $500k with Assembled

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Marshmallow achieves 95% schedule automation with Assembled

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monday.com reduces context-switching with Assembled

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NEXT Insurance achieves $957K in savings with Assembled

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Pie Insurance achieves $300K annual savings with Assembled

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Platform Science cuts manual scheduling and reporting time with Assembled

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Poshmark boosts agent productivity and response times with Assembled

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Preply achieves 60% lower average handle time with Assembled

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Ramp saves 5,100+ hours annually with Assembled

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Ro achieves flexible, data-driven support operations with Assembled

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Robinhood scales global support and cuts vendor costs with Assembled

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ServiceTitan reduces support schedule generation time with Assembled

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Stripe achieves fast global support response times with Assembled

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TaskRabbit streamlines scheduling across 7 countries with Assembled

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Thrasio streamlines support operations with Assembled

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Thrasio automates 53% of support and saves $1.8M with Assembled AI

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Thrasio automates over half of customer support with Assembled AI

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Tithe.ly triples chat productivity with Assembled

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Topstep improves support scheduling accuracy with Assembled

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Typeform cuts forecasting time and boosts accuracy with Assembled

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Umbraco streamlines support scheduling and saves time with Assembled

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Wyze saves $1.2M annually on BPO costs with Assembled

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