Case Study: Pie Insurance achieves $300K annual savings with Assembled

How Pie Insurance saves $300k annually using Assembled

Pie Insurance, an InsurTech company, needed to build workforce management from scratch as its support operation grew across phone, chat, and email. The team was relying on spreadsheets and manual processes for scheduling, forecasting, real-time management, and adherence tracking, which created heavy admin work and limited visibility. Assembled, using its Workforce Management platform, was brought in to replace these piecemeal workflows.

Assembled implemented automated scheduling, forecasting, intraday management, and a Salesforce-compatible integration that improved agent visibility and reporting. The results were significant: variance tightened from 15% to 8%, producing 35 more productive hours per week, adherence improved by 10%, and manual work dropped by 20 hours per week. Overall, Assembled helped Pie Insurance save about $300,000 annually and avoid hiring an additional WFM analyst.

Pie Insurance

Conner Church

Workforce Analyst