Case Study: Harry’s boosts workforce productivity with Assembled

From spreadsheets to sophisticated workforce management

Harry’s, the men’s care brand, needed a better way to manage its growing customer support team as it scaled beyond 20 associates. The team was relying on spreadsheets to track staffing and time usage, and wanted a solution that would improve visibility into productivity without sacrificing its collaborative culture.

Assembled provided Harry’s with end-to-end workforce management, including automated forecasting, scheduling, and real-time reporting through its dashboard and integrations. With Assembled, Harry’s improved productivity from 12 tickets per hour to 15 tickets per hour, while giving managers and agents clearer visibility into staffing, schedules, and team performance.

Harry’s

Jake Lechnir

CX OPS MANAGER