Case Study: Daily Harvest improves staffing efficiency and team visibility with Assembled

Empowering Daily Harvest team members to make quick data-backed decisions

Daily Harvest, a direct-to-consumer food delivery company, needed a better way to create schedules and staff its multi-channel Care team without overhiring. As the team grew and became more remote, its spreadsheet-based scheduling process became slow, hard to manage, and difficult for associates to use. Vendor Assembled helped solve this with its workforce management and forecasting platform integrated with Kustomer.

With Assembled, Daily Harvest gained real-time staffing visibility, forecasting based on historical volume, and easy schedule templates that replaced hours of manual work. Managers could build a month’s schedule in about 20 minutes instead of spending a full day, and associates got a clearer, easier way to view their schedules through Assembled, Google Calendar, and Slack. As a result, Daily Harvest staffed more precisely, improved team confidence in meeting performance targets, and reduced the risk of overstaffing.

Daily Harvest

JoE Gilgoff

Vice President of Care