Case Study: Topstep improves support scheduling accuracy with Assembled

Topstep future-proofs support operations with WFM that’s built to scale

Topstep, a fast-growing fintech company supporting futures traders, was struggling to keep chat coverage and trainee shadowing organized as its support team rapidly expanded. With scheduling managed in spreadsheets and their team size tripling, they needed a workforce management solution that could scale with their operations.

Assembled provided the workforce management platform Topstep needed, integrating with Zendesk, Google Suite, and later Intercom to keep data flowing smoothly through a fast migration. With Assembled, Topstep improved schedule accuracy, boosted adherence by 10%, and completed the move to Intercom in under 10 business days while supporting a team of 40.

Topstep

Sarah Hecker

Manager of Trader Support