Case Study: Honeylove boosts agent autonomy and cuts escalations with Assembled AI Copilot

Honeylove sees a 54% increase in productivity with Assembled Assist

Honeylove, the eCommerce shapewear brand, wanted to help its Customer Experience team handle sensitive customer questions with more speed and autonomy. As the team grew, escalations to Team Leads were driving up handle times, frustration, and costs, so Honeylove turned to Assembled and its AI Copilot to support agents in Zendesk.

Assembled built a tailored version of AI Copilot in just two months, fine-tuned to Honeylove’s products, policies, and brand voice. The results included a 20% reduction in escalations, a 35% improvement in Copilot accuracy over three months, an 18% lift in good CSAT on Copilot-assisted responses, and a 54% increase in solves per hour among power users after five months.

Honeylove

Samara Bekkering

Customer Experience Supervisor