Case Study: Lyra Health reduces care complexity and saves $500k with Assembled

Case Lifecycle staffing model contributes to $500k annual savings for Lyra Health

Lyra Health, a healthcare company focused on making mental health care more accessible, was managing a fast-growing care navigation operation with more than 100 agents. The team relied on Google Sheets for forecasting and scheduling, which took hours each week and offered limited visibility into real-time performance and adherence.

Assembled implemented its Workforce Management platform, including the Case Lifecycle data model, to improve forecasting, scheduling, and workload tracking across clinical and non-clinical teams. With Assembled, Lyra Health cut scheduling time from hours to minutes, reduced chat forecast error to 1.1%, improved SLA performance, and lowered care delivery costs from $240 to $130 per thousand members, saving $500k in the first year.

Lyra Health

Jonathon Hikade

Workforce Management Analyst