Case Study: TaskRabbit streamlines scheduling across 7 countries with Assembled

TaskRabbit got up and running in 2 weeks with Assembled

TaskRabbit, a marketplace with support teams across seven countries, needed a faster, more flexible way to manage scheduling, forecasting, reporting, and agent adherence. Its legacy workforce management process was highly manual, time-consuming, and frustrating for both managers and agents, so the team turned to Assembled’s Workforce Management product to modernize operations.

With Assembled, TaskRabbit implemented the platform in just two weeks and quickly streamlined intraday scheduling, cutting one common scheduling task from 30 minutes to 30 seconds. The team also improved break and lunch planning, gained more accurate real-time adherence without AUX codes, and trusted automated forecasting and reporting, while agents experienced a smoother, more empowering day-to-day workflow.

TaskRabbit

Kevin Rury

Workforce Management Analyst