Case Study: Care/of achieves 80% less scheduling time with Assembled

Finding smarter, faster, better scheduling with Assembled

Care/of, a personalized wellness company, needed a better way to manage scheduling for its 12-person customer experience team. Relying on Google Sheets, Zendesk, and Slack made scheduling manual, error-prone, and difficult to scale, while also creating confusion for agents and slowing down operations.

Assembled gave Care/of a cleaner system of record with Google Calendar sync, scheduling templates, a staffing timeline, and a realtime dashboard. With Assembled, the team cut scheduling time by 80% — from 10 hours a week to just 2 — while improving agent clarity and morale and helping managers staff more effectively for both current demand and future forecasts.

Care/Of

Henry Dunn

Director of CX