Case Study: Kin Insurance improves staffing alignment and adherence with Assembled

Kin Insurance used real-time agent data to increase adherence by 30%

Kin Insurance, a financial services company serving Florida and Louisiana, needed a better way to manage staffing across its growing sales and support teams. As the business scaled beyond 180 agents, manual spreadsheets and disconnected tools made scheduling, monitoring, and intraday adjustments time-consuming and inefficient. Kin turned to Assembled’s Workforce Management product to replace its short-term manual process with a modern WFM system.

With Assembled, Kin was onboarded in two weeks using one-click integrations and API-based reporting, giving managers real-time visibility into agent activity, schedules, and demand. The solution helped the team make faster staffing changes, automate reporting, and improve planning, resulting in over 30% higher adherence and up to 20% higher utilization across teams.

Kin Insurance

Eric Santoy

RevOps Manager