Case Study: Typeform cuts forecasting time and boosts accuracy with Assembled

Typeform uses Assembled to reduce time spent on forecasting by 50%, while increasing forecasting accuracy to +90%

Typeform, a fast-growing SaaS company based in Barcelona, needed a modern workforce management solution that could be implemented quickly while still supporting its unique support workflows. Before adopting Assembled’s Workforce Management product, the team relied on spreadsheet-based forecasting and needed better visibility, scheduling flexibility, and SLA management as their customer support operation scaled.

Typeform implemented Assembled in just weeks, far faster than legacy WFM platforms, and used it to streamline forecasting, scheduling, and reporting. With Assembled, Typeform reported forecast accuracy of at least 90% versus around 80% before, cut forecasting time by 50%, enabled self-scheduling and Google Calendar-based schedule updates, and gave agents more autonomy and flexibility.

Typeform

Pavlos Vasilakis

Workforce Manager