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Visit WebsiteHow AIB Retail Operations team unlocked more productivity and agility with Decision Intelligence
AIB
Terry Nolan
Head of Performance Management
ActiveOps
ActiveOps has been committed to helping organisations improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provide cloud-based software and services to meet the increasing market demand for back office workforce optimization and digital transformation.
Case Studies
Showing 24 ActiveOps Customer Success Stories
How AIB uses ActiveOps Decision Intelligence and AOM methodology to deliver a 23% uplift in operations productivity
AIB
How Atlanta Group uses ActiveOps Decision Intelligence to transform their operations, enabling one way of working across multiple brands and improved performance
Atlanta Group
Jon Burke
Director of Operational Support Services
How Bendigo and Adelaide Banks increased productivity by 39% and eliminated spreadsheets from their processes
Bendigo and Adelaide Bank
Joseph Spagnolo
Project Implementation Manager
British American Tobacco Global Business Services (GBS) adopt Workware™ by ActiveOps for shared service workforce optimization
British American Tobacco
Jon Evans
Group Head of HR - Corporate Functions
Active Operations Management (AOM) drives performance improvements in a rapidly changing environment
Capita
Linda Pegler
Customer Services Manager
Equiniti - Customer Case Study
Equiniti
Greg Hart
Head of Life, Pensions and Pension Payroll Operations
Predictive Operations Management Can Smooth the Path to the Digital OneOffice
HFS Research
Phil Fersht
CEO and Founder
KBC Bank improve operations and capacity management with solutions from ActiveOps
KBC Bank Ireland
Eamonn Tuffy
Director of Operations
How ActiveOps data enabled better decisions, leading to increased productivity and zero SLA failures
Land Services
Brenton Pike
Chief Executive Officer
Leading South African Bank Improves Debt Counselling Service with ActiveOps
Leading South African Bank
How mBank leverages ActiveOps Decision Intelligence to boost operational efficiency, support hybrid working, reduce overtime, and achieve cost savings through insourcing
mBank
Krzysztof Dąbrowski
Chief Operating Officer
National Australia Bank Adopts Active Operations Management to transform customer service performance
National Australia Bank
Nigel Adams
General Manager of Operations & Services
Nationwide - Customer Case Study
Nationwide
Mark Eaton
Head Of Mortgage Servicing
How the Nedbank transformed their operations and customer experience, achieving the top NPS score in South Africa
Nedbank
Nozizwe Tshabuse
Managing Executive: RBB Client Operations
How Nedbank Insurance transformed their business and increased productivity by 15% per year for 2 years
Nedbank Insurance
Angela Vernes
Head of Operations
An essential arm of the public sector, Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders
New Zealand Inland Revenue
How Philam Life reduced overtime by 50% with ActiveOps
Philam Life
Richard Bracken
Chief Operating Officer
Philippine American Life and General Insurance Company - Customer Case Study
Philippine American Life and General Insurance Company
Richard Bracken
Chief Operating Officer
How TD Bank upskilled all their staff with in 3 months, and increased productivity by 33% in 6 months
TD Bank
Tom Frosina
Head of Retail Card Services Operations
Why ActiveOps is now embedded in the culture of the UK BPS service centre teams at Velonetic
Velonetic
Bev Stone
Operations Director
How Healthcare organizations in North America have adopted WorkiQ and moved the needle in employee engagement
WorkiQ
Active Operations Management (AOM) drives operational excellence in a mature Business Process Outsourcing provider
Xchanging
Bev Stone
Operations Director
How Yoma Bank is experiencing Decision Intelligence from ActiveOps and the impact on their business
Yoma Bank
Phyo Wai Lynn
Head of Credit Operations
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