Case Study: Xchanging achieves 50% improved client operations with Pega

Active Operations Management (AOM) drives operational excellence in a mature Business Process Outsourcing provider

Xchanging, a global provider of technology-enabled business services for the insurance sector, needed a way to handle rapidly growing volumes of claims and premium processing while improving efficiency, regulatory compliance, and controls over client money and capital. ActiveOps helped address this challenge with its Pega-based solution, Netsett, designed for global insurance accounting and settlement.

ActiveOps implemented Netsett to automate cash allocation, reconciliation, policy administration, and intra-group transactional processing, with the ability to run on-premise, in the cloud, or both. The solution enabled Xchanging to auto-match millions of transactions in seconds, improved client operations by 50%, strengthened regulatory control and application security, and reduced settlement times from months to seconds.

Xchanging

Bev Stone

Operations Director