Case Study: Yoma Bank boosts productivity and planning accuracy with ActiveOps

How Yoma Bank is experiencing Decision Intelligence from ActiveOps and the impact on their business

Yoma Bank, one of Myanmar’s largest banks, needed better visibility into its back-office operations to make faster, more accurate decisions. Relying on largely manual processes made it difficult to understand productivity, capacity, future workload, and remote worker performance in real time. To address this challenge, the bank turned to ActiveOps and its ControliQ Decision Intelligence platform.

ActiveOps implemented ControliQ across Yoma Bank’s credit operations, procurement, IB, core, branch, and trade teams, helping the bank unify operational data and improve data integrity. The results were significant: capacity increased by 24% (equivalent to 26.2 FTE), productivity rose by 12%, and planning accuracy improved by 35%. Yoma Bank also reached the top quartile for performance across ActiveOps’ client base, while unlocking capacity for additional employee training and faster customer service.

Yoma Bank

Phyo Wai Lynn

Head of Credit Operations