Case Study: mBank achieves operational efficiency and hybrid working success with ActiveOps Decision Intelligence

How mBank leverages ActiveOps Decision Intelligence to boost operational efficiency, support hybrid working, reduce overtime, and achieve cost savings through insourcing

mBank, one of Poland’s leading financial institutions, wanted to go beyond its existing workforce management tools to gain deeper, real-time insight into productivity, capacity, backlog, and team performance. As the bank expanded and embraced hybrid working, inconsistent reporting across teams made it difficult to optimize operations and standardize management across the organization.

ActiveOps provided ControliQ, its Decision Intelligence platform, together with the Active Operations Management (AOM) methodology to unify operational data and support faster, better decisions. The rollout was delivered remotely across three countries, enabling real-time planning, resource lending and borrowing, and improved hybrid-work management. With ActiveOps, mBank achieved a 10% productivity gain in year one, reduced overtime by up to 60% in one team, delivered annual cost savings, and increased resource mobility by 3% per year.

mBank

Krzysztof Dąbrowski

Chief Operating Officer