Case Study: Bendigo and Adelaide Bank achieves 39% productivity gains with ActiveOps

How Bendigo and Adelaide Banks increased productivity by 39% and eliminated spreadsheets from their processes

Bendigo and Adelaide Bank, one of Australia’s largest retail banks, needed better visibility into team members, capacity, and productivity. Its existing methods were reactive, relied heavily on spreadsheet reporting, and did not support proactive planning or utilization tracking. The bank chose ActiveOps for its flexibility, its ability to integrate with existing systems, and the option to tailor the programme to its operations teams.

ActiveOps implemented a workforce management solution that gave managers real-time visibility into staff whereabouts, productivity, attendance, and workload, while eliminating spreadsheet data entry. The bank reported productivity gains of up to 39%, improved planning and forecasting, cross-utilization of staff across brands and teams, and better employee satisfaction, with FTE savings redirected to growth areas.

Bendigo and Adelaide Bank

Joseph Spagnolo

Project Implementation Manager