Case Study: Atlanta Group boosts productivity with ActiveOps

How Atlanta Group uses ActiveOps Decision Intelligence to transform their operations, enabling one way of working across multiple brands and improved performance

Atlanta Group, a multi-brand financial services business, needed better insight and consistency across its back-office operations to balance customer service, employee engagement, and productivity. With multiple brands and previously inconsistent processes, the team struggled to manually gather data, forecast workload, and plan resources effectively. ActiveOps, using its ControliQ Decision Intelligence platform and AOM methodology, was brought in to give leaders faster access to operational data and improve planning across teams and sites.

ActiveOps helped Atlanta Group standardize how work was managed and measured while preserving brand differences, enabling better capacity planning, smarter resource sharing, and stronger decision-making. The results included over 15% productivity growth, reduced operational costs, improved customer turnaround times, higher employee engagement, and no overtime in the past five months since deployment. ActiveOps also helped create a more flexible, scalable operating model that made it easier to integrate new businesses and respond to workload spikes.

Atlanta Group

Jon Burke

Director of Operational Support Services