Case Study: Philam Life achieves higher productivity and lower overtime with ActiveOps

How Philam Life reduced overtime by 50% with ActiveOps

Philam Life, the Philippine American Life and General Insurance Company, wanted a better way to manage work across several back-office teams, including new business, claims, underwriting, policy amendments, and quality. Using ActiveOps and its Workware+ platform, the company aimed to reduce overtime, improve planning, and gain clearer visibility into agent productivity and workload.

ActiveOps implemented a real-time activity logging and management approach supported by the AOM method, giving team leaders accurate data to balance workloads, monitor performance, and plan more effectively. The results included a 50% reduction in overtime, a 30% increase in productivity, a 40% increase in cases per agent, and a 10% reduction in FTEs, along with improved forecasting confidence and higher employee satisfaction.

Philam Life

Richard Bracken

Chief Operating Officer