Case Study: KBC Bank Ireland improves operations and capacity management with ActiveOps

KBC Bank improve operations and capacity management with solutions from ActiveOps

KBC Bank Ireland, part of KBC Group, needed better real-time visibility and control across operations as manual capacity management and spreadsheet-based reporting limited team leaders’ ability to make fast decisions. The lack of timely, consistent information made it harder to manage workload, productivity, and service levels across teams.

ActiveOps implemented Workware and the Active Operations Management (AOM) method in two phases, giving KBC Bank Ireland real-time dashboards, capacity planning, and a consistent operational framework. ActiveOps helped the bank improve management control, visibility, flexibility, and workload balancing, while reducing overtime and hiring costs, enabling growth with existing resources, and delivering faster turnaround to customers.

KBC Bank Ireland

Eamonn Tuffy

Director of Operations