Case Study: Equiniti achieves 15% productivity increase with ActiveOps Workware

Equiniti - Customer Case Study

Equiniti, a FTSE 250 provider of technology and administration services for regulated industries, needed to improve its pensions transformation process and deliver better end-to-end service outcomes. The company’s operational teams were using spreadsheets to track performance and resources, making it difficult to establish a reliable baseline and manage time, capacity, and efficiency across 11 teams.

ActiveOps implemented Workware alongside its Active Operations Management (AOM) methodology to capture real-time activity data, improve performance visibility, and support better planning, forecasting, and resource balancing. The result was a 15% increase in productivity, an 11% improvement in latent capacity, and more consistent real-time operational control, helping Equiniti embed a scalable operating rhythm for improved customer outcomes.

Equiniti

Greg Hart

Head of Life, Pensions and Pension Payroll Operations