Case Study: AIB achieves 23% productivity uplift with ActiveOps

How AIB uses ActiveOps Decision Intelligence and AOM methodology to deliver a 23% uplift in operations productivity

AIB, a financial services group operating in Ireland and the UK, wanted to improve operational efficiency, employee satisfaction, and the consistency of operations management across 78 teams in different locations. To replace spreadsheets and manual reporting, AIB worked with **ActiveOps** and its **AOM methodology** to gain a single view of performance data, workload, and resources.

**ActiveOps** implemented its digital operations management software and AOM framework, supported by extensive training for more than 100 managers and team leaders and the creation of a Center of Excellence. Within 18 months, AIB achieved a **23% productivity uplift**, an **11% increase in complex productivity**, and **demand-driven planning up to 12 months ahead**, along with better resource sharing, reduced overtime and temporary hiring, and clearer insight into operational trends.

AIB