Case Study: HFS Research achieves predictive operations management with ActiveOps

Predictive Operations Management Can Smooth the Path to the Digital OneOffice

HFS Research explored how organizations can move toward the Digital OneOffice while still relying heavily on human-led operations. The challenge was that traditional operations management was still largely manual, fragmented across teams, and overly dependent on spreadsheets and reactive planning, making it hard to standardize performance or predict workload across back-, middle-, and front-office functions.

To address this, ActiveOps provided its cloud-based Workware and Active Operations Management (AOM) suite to digitize operations management, create a single pane of truth, and support predictive planning and performance management. At AIB, the approach delivered a 23% productivity uplift, an 11% increase in complex productivity, a 27% reduction in the correlation between work in and productivity, and trained more than 100 leaders; ActiveOps also enabled a fast rollout, with implementation completed in weeks rather than months.

HFS Research

Phil Fersht

CEO and Founder