ChurnZero B2B Case Studies & Customer Successes

ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack. Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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ChurnZero B2B Case Studies & Customer Successes

Case Studies

ABBYY achieves 4x account coverage and improved NPS with ChurnZero

Affise achieves 2x increase in Customer Lifetime Value with ChurnZero

Boulevard achieves 100% account growth and 13x CSM coverage with ChurnZero

Brazen Technologies, Inc achieves scalable, profitable customer engagements through segmentation with ChurnZero

Cin7 achieves 60% reduction in churn with ChurnZero's digital customer success plays

Cision achieves real-time usage visibility and more meaningful customer engagements with ChurnZero

ComplianceQuest surfaces hidden churn risks with ChurnZero AI

Critical Mention achieves 5% retention improvement and 20x ROI with ChurnZero

FiscalNote scales from 300 to 4,000+ accounts and boosts retention with ChurnZero

FlexyBox achieves 58% churn reduction and improved NPS with ChurnZero

FreeWill achieves 27% higher logo retention and 21% higher gross retention while scaling 5x ARR with ChurnZero

GoCanvas achieves 20%+ increase in gross retention and 33% reduction in onboarding time with ChurnZero

HackerRank reduces churn for at-risk customers by 50% with ChurnZero

HomeActions - Customer Case Study

iContact achieves higher feature adoption and ROI with ChurnZero

Inflow Communications achieves 50% reduction in onboarding time with ChurnZero

IntelAgree boosts customer engagement and accelerates onboarding with ChurnZero

MineralTree achieves proactive client engagement and high-touch service with ChurnZero

MyShopManager achieves 28% reduction in monthly paid subscription churn with ChurnZero

Nylas achieves under 1% ARR churn while tripling its customer base with ChurnZero

Red Canary achieves improved Customer Success visibility and increased retention with ChurnZero

Sibme achieves 70% increase in user adoption with ChurnZero

Smoothwall (UK digital safeguarding provider) reduces churn by 4% with ChurnZero

SPINS achieves doubled 1:1 customer coverage and a 54% reduction in at-risk revenue with ChurnZero

Untappd achieves scalable onboarding, manages 15K+ SMBs, and improves customer health monitoring with ChurnZero

Woven achieves faster time-to-first-value and 40% customer growth with ChurnZero

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