Case Study: Inflow Communications achieves 50% reduction in onboarding time with ChurnZero

Automation Enables Inflow Communications to Improve Efficencies and Reduce Onboarding Time

Inflow Communications, a leading Unified Communications and Contact Center provider, faced a newly formed Customer Success team with no established CS processes, manual and time‑intensive onboarding, and no single source of truth for customer health. To address these gaps they partnered with ChurnZero and adopted ChurnZero’s real‑time Customer Success platform, including the Command Center.

ChurnZero implemented segmentation, automated Plays and Journeys, and tools like NPS and ChurnScores to create proactive account management and a centralized CS workspace. In under six months ChurnZero helped Inflow automate repetitive tasks, increase proactive customer messaging by 400%, enable monitoring of 800+ accounts, and cut onboarding time by 50%, freeing CSMs to focus on high‑value customers.

Inflow Communications

Rebecca O’Neil

Enterprise Customer Success