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Visit WebsiteABBYY personalizes the customer experience at scale using automation and Customer Success AI™
ABBYY
Pavlo Poliahushko
Head of Scaled Customer Success
ChurnZero
ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack. Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.
Case Studies
Showing 25 ChurnZero Customer Success Stories
2x Increase in Customer Lifetime Value for Partnership Marketing Platform
Affise
Dmitry Hodosok
Product Manage
Boulevard doubles account growth while increasing account coverage by 13x
Boulevard
Will Patterson
Customer Experience Operations Manager
Customer segmentation leads to productive and profitable engagements
Brazen Technologies, Inc
Ginny Manocha
Vice President of Customer Success
Cin7 reduces churn by 60% with digital customer success strategies and ChurnZero plays
Cin7
Ryan Ballein
Global Director of Customer Success
Visibility is vital real-time usage insights facilitate meaningful engagements
Cision
Kurt Wyckoff
Director of Client Development
The Impact of ChurnZero and a Clear, Simple Focus on Retention
Critical Mention
Steve Shannon
SVP of Sales and Marketing
Centralized Dashboards Help with Team Efficiences and Customer Health
FiscalNote
Liz Friscino
Director Customer Success
FlexyBox Increases Positive Customer Reviews and NPS With Playbooks
FlexyBox
Rasmus Munck Qvistgaard
Customer Experience Manager
FreeWill scales with confidence and consistency during 5x ARR growth
Freewill
Anthony Sottile
Vice President of Partner Success
GoCanvas increases retention during post-merger integration
GoCanvas
Brady James
Vice President of Customer Success
HackerRank reduces churn for at-risk customers by 50% with ChurnZero + Pendo
HackerRank
Alaina Loori
Senior Director, Customer Strategy & Operations
HomeActions - Customer Case Study
HomeActions
Pete Pietro
Customer Success Manager
Nurture for adoption of key features and to strengthen customer engagement and ROI
iContact
Caitlin Wood
Manager of Account Sales
Automation Enables Inflow Communications to Improve Efficencies and Reduce Onboarding Time
Inflow Communications
Rebecca O’Neil
Enterprise Customer Success
How IntelAgree Increases Customer Motivation and Output During Implementation
IntelAgree
Matthew Miller
Head of Customer Success
ChurnScores Enable MineralTree to Proactively Engage Clients and Offer High Touch Service
MineralTree
Joseph Fortini
Vice President of Customer Success
MyShopManager reduces monthly paid subscription logo churn by 28%
MyShopManager
Chelsea Reece
Director of Operations and Enablement
Nylas Maintains 1% Churn With 3x Growth in Customer Base
Nylas
Ryan DeAngelo
Senior Manager, Customer Success Team
Dedicated Customer Success Platform Helps Rapidly Growing Cybersecurity Firm Gain CSM and Executive Visibility
Red Canary
Stacie Ward
Vice President Customer Care
SaaS EdTech Company Sees 70% Increase in User Adoption
Sibme
TJ Hoffman
Chief Operating Officer
Smoothwall reduces churn by 4% with new onboarding journey and health scores
Smoothwall
Rob Wilkinson
Director of Customer Success
SPINS Doubles 1:1 Customer Coverage with Playbooks
Spins
Jess Lovell
Vice President, Customer Success
Standardized Journeys and NPS Help with Customer Onboarding and Health Monitoring
Untappd
Jeremy Jeffers
Vice President of Customer Success
Shortened Time to First Value for Woven Customers Two Months PostImplementation
Woven
Ashley Conway
Head of Customer Success
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