Case Study: Sibme achieves 70% increase in user adoption with ChurnZero

SaaS EdTech Company Sees 70% Increase in User Adoption

Sibme, a SaaS EdTech company that helps educators improve student outcomes, faced low engagement from end users who often skipped onboarding and a Customer Success team struggling to scale as the customer base grew. To address this, Sibme partnered with ChurnZero and its customer success platform—leveraging Segments, automated Journeys/Plays and integrations—to better target onboarding and surface usage and NPS data.

Using ChurnZero, Sibme created targeted segments, automated touchpoints, and centralized customer data (including Intercom integration) to personalize and scale outreach, while enabling cross-departmental action. In one year Sibme saw a 70% increase in user adoption, a 45‑point rise in end‑user NPS, 50% more active time in app, 21% higher NRR, 47% greater license utilization and 50% more referral opportunities.

Sibme

TJ Hoffman

Chief Operating Officer