Case Study: Woven achieves faster time-to-first-value and 40% customer growth with ChurnZero

Shortened Time to First Value for Woven Customers Two Months PostImplementation

Woven, a technical interview platform that helps teams evaluate candidates faster and with less engineering time, faced operational limits: a two-person Customer Success team was tracking customers manually with spreadsheets and Google Docs and lacked meaningful product-usage signals because standard B2B metrics didn’t reflect their customers’ health. To solve this, Woven engaged ChurnZero and its customer success platform to centralize customer data and build the right usage tracking.

ChurnZero completed implementation in under 90 days, helped integrate Segment for event ingestion, and configured Custom Tables to capture Woven’s unique product signals, creating a single source of truth for the CS team. As a result of ChurnZero’s work, Woven reduced Time to First Value, grew its customer base by 40% without increasing headcount, increased CSM productivity, and recorded an NPS of 100 in the first two months post-implementation.

Woven

Ashley Conway

Head of Customer Success