Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, their focus is on engineering performance improvements and delivering a real and lasting transformation in their clients’ operating models to generate financial advantage.

Case Studies

Showing 18 Success Stories about Software and Services used by Webhelp

Webhelp achieves a 40% reduction in employee attrition with Dataiku

Webhelp - Customer Case Study

Webhelp achieves unified collaboration, communication and knowledge management for 38,000 employees with Powell Intranet (Powell Software)

Outsourcing during COVID-19 with Call Center Studio

How Webhelp unified complex financial reporting across its operations worldwide

Delivering connected indicators and standards for dynamic global growth

Webhelp - Customer Case Study

Webhelp boosts its HR with Oracle Fusion Cloud HCM

How Webhelp Streamlined Skill Development To Take Their Team To The Next Level

Webhelp achieves real-time, data-driven decisions and client trust with Qlik

Webhelp Nordic achieves global multichannel support and standardized KPI visibility with NICE Systems (CXone)

Webhelp achieves rapid COVID-19 contact center launch and large-scale patient onboarding with Calabrio WFM

Webhelp achieves automated phishing defense and saves 460 analyst hours with IRONSCALES

Webhelp - Customer Case Study

Webhelp - Customer Case Study

Social Media assets for one of the UK’s fastest growing customer experience outsourcers

Webhelp - Customer Case Study

Webhelp achieves 50% faster agent proficiency and 6% reduction in short-term absence with Centrical

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