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Helen Cox
Quality Assurance Manager
Calabrio
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action. Learn why the most powerful brands trust Calabrio.
Case Studies
Showing 92 Calabrio Customer Success Stories
Addison Lee Unleash their Analytics Genius with Insights from Teleopti
Addison Lee
Jemma
RTA Analyst
Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
Americo
Rich Glover
IT Professional
AmTrust Financial Services Gained Productivity and Improved Customer Satisfaction with Calabrio ONE
AmTrust Financial Services, Inc.
Daniel Rivera
End User
Calabrio and Animal Friends Insurance Mastering contact centre adherence
Animal Friends Insurance
Neil Inder
Resource and Planning Manager
EMEA Customer Relations Specialist, Armatis leverage Calabrio WFM to significantly improve workforce efficiency
Armatis
Ouahid EL HEDJAJ
Armatis
Assurity Leverages the Power of Calabrio ONE and Raises the Bar for Customer Service
Assurity Life Insurance Company
Heith Fulmer
Director of Customer Connections
AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
AXA Seguros Mexico
Luis Coiro
IT Professional
Halo BCA trusts in Calabrio Teleopti WFM to succesfully manage upcoming growth
BCA
Nathalya Wani Sabu
Head
How Blackcircles enhanced customer and employee experience through AI-driven automation and omnichannel scheduling
blackcircles.com
A Creative Application of Calabrio Speech Analytics and Apology Training Nearly Halves Call Escalations While Boosting Agent Satisfaction
Bluegrass Cellular
Bluegrass Cellular Frees and Redirects Scarce Technical Support Resources From Routine Calls to Escalated Customer Concerns
Bluegrass Cellular
Robin Fentress
Broad River Retail Elevates Service Levels by 20% with Calabrio Teleopti WFM
Broad River Retail
Wynn White
Senior Manager of Customer Experience
Broadway Bank Eliminates Spreadsheets with Calabrio ONE
Broadway Bank
Lisa Gomez
Operations Manager
Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio
Broadway Bank
Lisa Gomez
Operations Manager
CEGA Gains Time and Cost Savings Using Calabrio’s WFM for Smarter Contact Centre Scheduling
CEGA Group
Ben Thomas
Customer Service Manager
Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
CentraCare Health
Kristin Suggs
Quality Assurance and Training Analyst
City of Vancouver 3-1-1 Achieves 0% Turnover with Calabrio WFM
City of Vancouver
Marc Dube
Team Manager
Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics
Credit Union of Colorado
Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
Cummins
John Weippert
Global Customer Support Systems Manager
Cygnific Reaches New Levels of Efficiency With Calabrio Advanced Reporting
Cygnific
Patrick van Velzen
Reporting Manager
Delta Air Lines Migrates WFM to the Microsoft Azure Cloud
Delta Airlines
Ashley Fendall
Workforce Administrator
Delta Dental of Minnesota Improves First Contact Resolution by 20%
Delta Dental
Rich DeMarco
Chief Operating Officer
Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
Desert Financial Credit Union
Jim Lavery
Vice President
Findings revealed by Calabrio Desktop Analytics help contact center leaders shorten hold times while increasing agent engagement
DISH Network
Gregory King
WFM Business Operations Manager
DISH Network Provides Scheduling Flexibility for Their Remote Agents
DISH Network
Gregory King
WFM Business Operations Manager
Leading UK payment provider, DOJO modernises its contact centre and workforce management solutions using Calabrio via Route101
Dojo
E.ON Increases Availability with Flexible Scheduling
E.ON
Anette Jonsson
Group Director for Business, Analytics and Planning
Emblem Health Enjoys Great Customer Service with Calabrio
EmblemHealth
Janice Fisher
Executive
Equiniti Achieves Optimal Scheduling and Accurate Forecasting
Equiniti
Simon Thompson
Operations Planning Manager
Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
Erie Insurance
Ryan Bradley
Business Director
Fexco Improves Outsourced Contact Centre Services with Automated WFM
Fexco
Shane Roper
Planning & Technology Manager
Finnish Tax Administration Gives Back-Office Ops Frontline Finesse with Calabrio WFM
Finnish Tax Administration
Anniina Laisti
Service Owner
Flight Centre Reduces Hold Times with Calabrio
Flight Centre
Kelly Lyons
Business Professional
Fortune 500 Telecommunications Services Company - Customer Case Study
Fortune 500 Telecommunications Services Company
GE Appliances Modernizes Its Contact Center with Calabrio WFM and Amazon Connect
GE Appliances
Aaron Jacobs
Director of Workforce Optimization + Analytics
Getronics Delivers Consistent, Superior CX Across All Service Centers
Getronics
Grand Canyon Education boosts collaboration and transparency
Grand Canyon Education
Beth Bax
Assistant Director Quality Assurance
Greater Western Water Empowers Hybrid Working and in-house PCI Regulatory Compliance Processes With Calabrio ONE
Greater Western Water
Oliver Atanasovski
Workforce Optimisation Manager
GreenPath Grows Target-Audience Call Volumes by 150%
GreenPath
David Flores
Director of Client Services and Program Performance
HCA Healthcare, Inc. Increases Productivity by 40-50% with Calabrio
HCA Healthcare
Ketan Karnik
IT Professional
Medical Center Monitors HIPAA Compliance with Calabrio Analytics
Health Insurance Company
Home Group achieves a 20% increase in scheduling efficiencies with Calabrio WFM via Business Systems
Home Group
Gavin Rogerson
Resource Planning Manager
Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care
Houston Methodist
Daniel Acosta
Call Center Applications Analyst III
Predictive analytics helps increase NPS by nearly 20%
Idaho Central Credit Union
Brian Bunderson
Member Contact Center Manager
Jysk Fynske Medier Exceeds Expectations Using Calabrio’s WFM Solution
Jysk Fynske Medier
Jeppe Uhre Havgaard Bjerrum
Subscriptions and Customer Service Manager
Delivering increased contact center savings through queue optimization
Large Canadian Telecommunications Company
Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature
Large Enterprise Banking Company
Large Enterprise Hospitality Company - Customer Case Study
Large Enterprise Hospitality Company
Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling
Large Enterprise Hospitality Company
Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite
Large Enterprise Retail Company
Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE
Large Enterprise Telecommunications Services Company
Leading Home Loan and Mortgage Broker Achieves Cloud Contact Center Transformation Using Calabrio ONE
Leading Home Loan and Mortgage Broker Contact Center
Clothing Retailer Manages Escalations with Calabrio Analytics
Leading Upscale Retailing Company
Lending Club Leverages Calabrio ONE for Improved Agent Coaching
Lending Club
Tania C
Line of Business Manager
Wysdom helps a major Canadian telecom save over $13M annually
Major Canadian Telecom Company
Canadian Telecom Saves More than $13 Million Every Year with Calabrio Bot Analytics
Major Telecom Provider
Medium Enterprise Hospitality Company Highly Recommends Calabrio
Medium Enterprise Hospitality Company
Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio
Medium Enterprise Insurance Company
Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio
Medium Enterprise Insurance Company
Midwestern Credit Union gains contact center efficiency with Calabrio ONE
Midwestern Credit Union
National Debt Relief Increases Productivity While Maintaining Customer Service Levels
National Debt Relief
Natalia Brown
Chief Client Operations Officer
National Express Saves Over Five Hours Per Week on Scheduling
National Express
Golam Rabbani
Performance Manager
New York Community Bancorp Chooses Calabrio Over Aspect
New York Community Bancorp
Tom Droll
IT Professional
Nutrisystem Nourishes Contact Center, Agents, and Customers by Migrating to the Cloud
Nutrisystem
Jesse Claus
Sr. Optimization Manager
Online home and auto insurer achieves 3X increase in virtual agent experience with chatbot analytics
Online Home and Auto Insurer Company
Successful WFM implementation supports employee engagement at OTTO Service Centers
OTTO
Stefan Schäff
OTTO
Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents
Patagonia
Trent Hays
Customer Experience Scheduling Supervisor
Paychex Tracks Agent Performance Data with Calabrio ONE
Paychex
Rob Anderson
Business Analyst
Paychex Immediately Improves Contact Center Efficiencies Across the Board
Paychex
Caryn Yurkstas
Senior Workforce Analyst
Peckham Inc. Taps Calabrio ONE Analytics to Uncover Root Causes of Long Holds and Silence Times
Peckham
Wendy Dorn-Frazee
IT Service Desk Workforce Specialist
Polaris Improves Customer Experience with Calabrio ONE
Polaris
Lauren Christiansen
Dealer Support & Consumer Service Manager
Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
Rackspace Technology
Christine Kolbeson
Senior Manager of Business Operations
Radial Builds Industry-Leading Analytics Program with Calabrio ONE
Radial
Nicole Price
Customer Experience Manager
Turning contact center data into compelling insights used to enrich and revitalize human interactions
Radial
Nicole Price
Customer Experience Manager
Rentalcars.com uses Calabrio Teleopti WFM technology to support a diverse contact center workforce of 80 nationalities and 40 languages
Rentalcars.com
Mark Simon
Head of Resource Planning
Republic Services Increases Sales and Revenue with Calabrio ONE
Republic Services
Doug Saunders
IT Director
SaveOnSP Taps the Calabrio ONE Suite to Unite Mission-Critical Data Across Contact Center Applications
SaveOnSP
Sara MacAllister
Sr. Workforce Analyst
Shaw Communications Improves Customer Satisfaction by Gaining Insight into Customer Behavior with Calabrio ONE
Shaw Communications
Sanjay Chandan
IT Architect
Shopify Grows and Diversifies Customer Service with Calabrio
Shopify
Smile Brands Group Increases Contact Center Productivity with Calabrio
Smile Brands Group
Carlos Saldana
Senior Manager Operations Manager
Superior propane identifies process challenges to better retain customers and decrease AHT
Superior Propane
Alex Wozniak
Director of Customer Experience
Real-Time, Cloud WFM Enables Fast Growth at Support Services Group
Support Services Group
Kimberley MacKinnon
VP Workforce Management
Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
Tampa General Hospital
Brent Boostrom
Engineer
Teleperformance China Streamlines Its Outsourcing Projects and Customer Service With Calabrio WFM
Teleperformance
Michael Hernandez
Senior Manager in Workforce Management
Telia Collaborates With Calabrio to Transform the Customer Experience
Telia
Daniel Tikka Zandhers
Head of Workforce Operations
Calabrio Desktop Analytics help leaders shorten hold times while increasing agent engagement
Thomson Reuters
MaryBeth Meloni
Quality Assurance & Analytics Lead
Creating an enterprise-grade virtual assistant in under 8 weeks
UK-Based Telecom Provider Company
Virteva Gains Deep Business Insights with Calabrio ONE
Virteva
Jamey Anderson
Executive Vice President of Operations
Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
VITAS Healthcare
Laura Lukic
Workforce Planning Manager
Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic
Webhelp
Yann Noblot
Chief Technology Officer
Calabrio WFM Supports Zen Growth Strategy and Helps Streamline Their Business
Zen Internet
Lesley Bell
Operations Manager
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