Case Study: SaveOnSP achieves better contact center insights and $500,000 in annual savings with Calabrio ONE

SaveOnSP Taps the Calabrio ONE Suite to Unite Mission-Critical Data Across Contact Center Applications

SaveOnSP needed better visibility into mission-critical contact center data across multiple applications so its teams could respond faster to reporting requests and improve decision-making. The company turned to the Calabrio ONE suite, including Calabrio Data Management, to unify its data and provide clearer insights for the contact center and other departments.

With Calabrio, SaveOnSP gained enterprise-wide dashboards and better performance tracking, enabling supervisors to coach agents more effectively and improve operations. Results included an estimated $500,000 in annual savings from eliminating unproductive staff, call adherence described as exceptional, intraday shrinkage averaging under 5%, forecasting accuracy within a 5% margin of error for nearly a year, and avoidance of thousands of dollars in daily performance penalties.

SaveOnSP

Sara MacAllister

Sr. Workforce Analyst