Case Study: Fortune 500 Telecommunications Services Company achieves rapid ROI, reduced costs and up to 15% higher customer satisfaction with Calabrio

Fortune 500 Telecommunications Services Company - Customer Case Study

A Fortune 500 telecommunications services company (name withheld) needed to grow and standardize its contact centers across multiple locations. After evaluating vendors including Aspect, the company selected Calabrio to integrate with its Cisco platform and support those goals.

Calabrio ONE was chosen for its lower total cost of ownership, strong features, ease of use, unified suite/integration, and superior support; deployment reduced costs and improved contact center efficiency, delivering ROI in 6–9 months. The company saw up to a 10% increase in agent productivity and up to a 15% rise in customer satisfaction.