Case Study: Leading Home Retailer achieves 96% faster scheduling with Calabrio

Leading Retailer Streamlines Workforce Management, Saving 96% of Scheduling Time

Leading Home Retailer partnered with Calabrio to improve workforce management, specifically around scheduling and forecasting. The retailer was spending too much time on manual scheduling and needed a more flexible, efficient system to better align staffing with demand.

Calabrio’s Professional Services team and Calabrio WFM helped rebuild the scheduling structure, automate vacation and overtime scheduling, and improve forecasting accuracy. The results were significant: scheduling time dropped from more than 25 hours per month to just one hour, a 96% reduction, while service levels and schedule transparency improved for agents.