Case Study: Medium Enterprise Hospitality Company achieves cloud-ready workforce optimization and improved contact center insights with Calabrio

Medium Enterprise Hospitality Company Highly Recommends Calabrio

A medium‑enterprise hospitality company (name withheld) replaced its previous WFO vendor to achieve better integration with its Cisco platform and to prepare for a full cloud deployment. The organization required consistent WFO features across deployment models and planned upgrades to ACD, phones, IVR and agent desktop software within the next 12 months.

The company implemented Calabrio ONE, using Quality Management and Workforce Management tightly integrated with Cisco, and now analyzes contact‑center data to gain actionable business insights. The solution supports their move to 100% cloud WFO and the customer highly recommends Calabrio.