Case Study: Webhelp achieves automated phishing defense and saves 460 analyst hours with IRONSCALES

IRONSCALES provides automatic phishing response technology to one of the largest European-based BPO organizations

Webhelp, a global CX and BPO leader with over 65,000 employees in 50+ countries, was experiencing a sharp rise in targeted phishing and VIP-impersonation attacks that bypassed its existing Microsoft Office 365 defenses and created unsustainable manual workload. Seeking a scalable, automated solution, Webhelp engaged IRONSCALES and its AI-driven, self-learning email security platform and phishing-response technology.

IRONSCALES implemented automatic phishing analysis, mitigation and user-simulation training, integrating into Webhelp’s centralized email environment in hours and scaling from a small pilot to protecting 36,000+ users. The deployment quarantined 107,750 emails in months, saved an estimated 460 analytical hours, automated thousands of threat remediations, turned end users into active reporters, and delivered immediate ROI — all achieved with IRONSCALES’ machine-learning and community threat-sharing capabilities.

Webhelp

Ivan Milenkovic

Group Information Security Director