Case Study: Webhelp achieves real-time, data-driven decisions and client trust with Qlik

Webhelp - Customer Case Study

Webhelp, a business process outsourcing firm focused on improving customer experiences, needed a way to turn complex, disparate reports into clear, actionable insights so clients could improve employee performance and plan customer journeys. Their challenge was giving clients the confidence to make data-driven decisions without forcing them to sift through multiple pages of reports.

By adopting Qlik, Webhelp built easy-to-navigate, dynamic visual templates that make real-time data accessible and actionable. The solution delivered faster, more dependable decision-making, stronger client trust and credibility, an empowered analytics team, and a clear competitive advantage.

Webhelp

Neil Martin

Head of Toolkit