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CAS Corp
Luis Cariola
Chief Executive Officer
InConcert
InConcert For more than 20 years, have developed contact center solutions for hundreds of Financial Services, Telecommunications, Retail, Utilities and BPO customers across the globe cloud-based omnichannel contact center platform services more than 8 billion annual interactions and is proven to enhance customer experience across all channels of communication, optimize operational costs and improve agent efficiency.
Case Studies
Showing 12 InConcert Customer Success Stories
Contacto Inteligente positions itself as a leading BPO and wins excellence award with inConcert
Contacto Inteligente
Raúl Vizcarra
Business Intelligence Manager
Convertia reduces customer acquisition cost by 24%
Convertia
Paolo Boni
Chief Executive Officer
Ñangareko - Customer Case Study
Ñangareko
Hugo Rafael Cáceres Agüero
Minister Executive Secretary of the Management Unit and Head of the Social Cabinet of the Republic of Paraguay
Mexico's SAT optimizes its operational costs by 86% using inConcert ChatBot and omnichannel solution suite
SAT
Hugo Fernando Huesca
Program Manager
Thuraya handles 90% of calls within 20 seconds in their multilingual omnichannel contact center
Thuraya
Asim Khattak
Senior Manager Sales & Customer Support
Toyota Financial Services improves their contact ratio by 43% and reduces operating costs by 12%
Toyota Financial Services
Joaquín Gómez Galindo
Toyota Financial Services
TPS increases agent productivity by 46% through the deployment of an integrated contact center solution
TPS
Jorge Parra González
TPS
University grows its number of students by 72% thanks to the inConcert Click-To-Call system
Universitat Oberta de Catalunya
Gemma Vilanova
Call Center Director
UTEL increases their customer response rate by 180% and exceed sales targets by 50%
UTEL
Florencio Cueto Barojas
Information Technology Coordinator
Viajes El Corte Inglés - Customer Case Study
Viajes El Corte Inglés
Mario Hernández Montero
IT Director
Webhelp - Customer Case Study
Webhelp
Mariano Bañón
IT Director
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