InConcert B2B Case Studies & Customer Successes

InConcert For more than 20 years, have developed contact center solutions for hundreds of Financial Services, Telecommunications, Retail, Utilities and BPO customers across the globe cloud-based omnichannel contact center platform services more than 8 billion annual interactions and is proven to enhance customer experience across all channels of communication, optimize operational costs and improve agent efficiency.

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InConcert B2B Case Studies & Customer Successes

Case Studies

CAS Corp - Customer Case Study

Contacto Inteligente positions itself as a leading BPO and wins excellence award with inConcert

Convertia reduces customer acquisition cost by 24%

Ñangareko - Customer Case Study

Mexico's SAT optimizes its operational costs by 86% using inConcert ChatBot and omnichannel solution suite

Thuraya handles 90% of calls within 20 seconds in their multilingual omnichannel contact center

Toyota Financial Services improves their contact ratio by 43% and reduces operating costs by 12%

TPS increases agent productivity by 46% through the deployment of an integrated contact center solution

University grows its number of students by 72% thanks to the inConcert Click-To-Call system

UTEL increases their customer response rate by 180% and exceed sales targets by 50%

Viajes El Corte Inglés - Customer Case Study

Webhelp - Customer Case Study

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