Case Study: Webhelp achieves 127% growth during COVID-19 with Call Center Studio

Outsourcing during COVID-19 with Call Center Studio

Webhelp, a major business process outsourcing (BPO) company, faced the challenge of operating its call centers during the volatile COVID-19 outbreak. They needed a flexible, reliable, and cost-effective solution that could scale rapidly to handle peaks in demand without incurring high additional fees for setup, maintenance, or IT support.

Call Center Studio provided its cloud-based call center solution, which operates on a pay-as-you-go model to ensure scalability and a low total cost of ownership. This solution eliminated needs for hardware, training, and maintenance while offering powerful functionality and reliable support. As a result, Webhelp experienced a 127% growth in its operations, rapidly scaling various client projects and significantly reducing the burden on its internal IT team.

Webhelp

Adem Uyanık

Account Director