Teleperformance achieves cost savings and improved reliability with Enghouse Interactive Outbound Communicator
B2B Case Studies Featuring Teleperformance as the Customer
Explore case studies featuring Teleperformance as the customer — learn how vendors and partners helped Teleperformance solve real business challenges.
Teleperformance is the agile business services partner that companies need in this digital world. Teleperformance offers you a global network of talents, competencies, and assets. They can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective. They are experts in people interactions, and this gives them the edge in delivering a superior customer experience in every contact.
Case Studies
Showing 14 Success Stories about Software and Services used by Teleperformance
Teleperformance achieves 9–38% reduction in overtime, 8-point adherence gain and 17% improved back-office schedule conformance with NICE Systems
Teleperformance
Alfredo Morgado
WFM, Quality and Projects Director
Teleperformance Costa Rica achieves time-to-hire under 48 hours and saves 700+ manpower hours with Talkpush
Teleperformance
Frederic Pouhet
Teleperformance China achieves streamlined outsourcing and faster account implementation with Calabrio WFM
Teleperformance
Michael Hernandez
Senior Manager in Workforce Management
Teleperformance achieves faster call handling, lower operational costs and improved CSAT with NICE Systems
Teleperformance
Paul Joustra
Digital Transformation Project Lead CEMEA
Teleperformance (EMEA) sales team achieved $25,000,000 in net new proposals from LinkedIn conversations and insights in less than 90 days
Teleperformance India seamlessly transitions to more secure remote work with Windows Virtual Desktop
Teleperformance
Aditya Arora
Chief Executive Officer
Teleperformance automates communication with collaborators and applicants with 96% effectiveness
Teleperformance
Thalita Devai
Thalita Devai
Teleperformance achieves rapid national-scale pandemic contact center scaling and 2,000‑agent remote ramp‑up with NICE Systems (CXone)
Teleperformance
James Timms
Chief Information Officer
Teleperformance NSR achieves 10-minute remote VM recovery and 99.9% backup coverage with Veeam Backup & Replication
Teleperformance
Carlos Romo
Database and Senior Backup Manager
Teleperformance migrates 250,000 employees to a cloud-first strategy to match a people-first ethos
Teleperformance
Dev Mudaliar
Global Chief Information Officer
How Teleperformance is training a global workforce
Teleperformance
Ben Kirby
Global SVP Learning and Development
Teleperformance achieves 100% interaction visibility and rapid analysis with NICE Systems
Teleperformance
Sisi Wan
Sr. Analytics Director APAC
How has Teleperformance used Infraspeak to successfully cut time lost to admin by half
Teleperformance
João Fidalgo
Maintenance Manager
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