Case Study: Teleperformance NSR achieves 10-minute remote VM recovery and 99.9% backup coverage with Veeam Backup & Replication

Teleperformance Nearshore Region (NSR) protects its customer service operations with faster recovery from Veeam

Teleperformance Nearshore Region (NSR) is a large contact-center operator serving Mexico, Central America and the Caribbean that processes petabytes of data across hybrid VM environments to run payroll, CRM and finance systems. Rapid digital growth and the shift to remote work during COVID-19 exposed gaps in its backup and restore processes—some protection tasks required onsite staff—putting mission‑critical services at greater risk and motivating a move to a fully remote-capable solution.

Teleperformance NSR deployed Veeam Backup & Replication with Veeam Backup for Nutanix AHV, using SureBackup for automated verification and configuring immutable backups to guard against deletion and ransomware. The solution centralized VMware and Nutanix protection, cut RTOs to as little as 10 minutes, raised backup coverage to 99.9%, simplified testing and recovery workflows, and enabled fully remote restore operations with reduced human resource needs.

Teleperformance

Carlos Romo

Database and Senior Backup Manager