Case Study: Teleperformance Costa Rica achieves time-to-hire under 48 hours and saves 700+ manpower hours with Talkpush

Teleperformance - Customer Case Study

Teleperformance Costa Rica, part of the global BPO Teleperformance group, needed a more cost-efficient, candidate-friendly recruitment approach that would make every interaction meaningful and speed up hiring. They partnered with Talkpush and deployed Talkpush’s CRM, chatbots (including “Stanley”) and personalized customer success services to automate pre-screening and improve candidate engagement.

Talkpush’s solution automated first-contact screening via chat and voice, connected candidates and recruiters through its CRM, and supported weekly goal-driven collaboration with Teleperformance’s team. The results: over 700 manpower hours saved in the first six months, time to hire reduced to under 48 hours, and more than 395 hires, along with higher interview rates and improved recruiter productivity.

Teleperformance

Frederic Pouhet