Case Study: Teleperformance saves time and cost in global training with Synthesia

How Teleperformance is training a global workforce

Teleperformance, a global provider of outsourced omnichannel customer experience management with more than 380,000 employees across 170+ markets, needed a faster and more scalable way to create multilingual eLearning content. Its traditional video production and course-creation workflows were too slow, costly, and difficult to localize, creating a bottleneck for global training across compliance, quality assurance, and career development. Teleperformance turned to Synthesia for AI video creation.

With Synthesia, Teleperformance’s learning and development team was able to produce and update training videos quickly using templates, AI avatars, and multilingual voice options. The platform helped them cut production time by an average of 5 days per video and save up to $5,000 per video versus traditional video production, while also improving consistency and enabling localization across 40+ languages. Synthesia also supported standardization at scale across Teleperformance’s global workforce and boosted engagement with professional, easy-to-use training content.

Teleperformance

Ben Kirby

Global SVP Learning and Development