Case Study: Teleperformance cuts admin time by half with Infraspeak

How has Teleperformance used Infraspeak to successfully cut time lost to admin by half

Teleperformance, a global outsourcing company managing 18 buildings in Portugal, 1400 apartments, and more than 110,000 assets, needed a better way to streamline maintenance, logistics, and inventory administration. Before Infraspeak, its processes were heavily manual and slow, with maintenance plans, stock tracking, and apartment requests taking far too long to manage efficiently.

Using Infraspeak’s Intelligent Maintenance Management Platform (IMMP), Teleperformance digitized maintenance planning, inventory control, supplier requests, and field reporting across teams. The rollout was smooth, with data migrated overnight and strong onboarding support, and the results were significant: maintenance plans that once took a month were built in 2 days, inventory documentation dropped from two months to three weeks, and request resolution doubled. Infraspeak also helped Teleperformance cut admin time by half, reduce outsourced staff and logistics vehicles, and improve team autonomy and communication.

Teleperformance

João Fidalgo

Maintenance Manager