Resolve Software Group B2B Case Studies & Customer Successes

Resolve Software Group (RSG) has a single purpose to deliver flexible solutions that meet clients’ ever-changing needs. RSG is a global provider of Dynamic Case Management (DCM) solutions. They are widely recognised as one of Australia’s leading software platforms, delivering solutions in case management, complaints management, incident management and other similar applications.

Featured Companies

Resolve Software Group B2B Case Studies & Customer Successes

Case Studies

Ambulance Service of NSW achieves streamlined case management, improved reporting and automated workflows with Resolve Software Group

Australian Department of Immigration and Border Protection achieves streamlined FOI management and real-time reporting with Resolve Software Group

Australian Federal Police Association achieves faster member responses and reduced case costs with Resolve Software Group's Dynamic Case Management

Commonwealth Ombudsman achieves faster, consistent and legally compliant case handling with Resolve Software Group

Consumer Affairs Victoria achieves streamlined case management and faster responses with Resolve Software Group

Disability Services Commissioner achieves streamlined complaints management and stronger compliance with Resolve Software Group

Disability Services Queensland achieves rapid, automated criminal-history screening—processing 18,000+ checks and saving ~8 FTEs with Resolve Software Group

Energy and Water Ombudsman Queensland achieves real-time case management and accurate user-pays billing with Resolve Software Group

FairWay Resolution (NZ) achieves streamlined, NZ-hosted dispute resolution with Resolve Software Group's CloudBase

Fonterra Brands achieves centralized case management and streamlined operations with Resolve Software Group

Independent Commission Against Corruption - Customer Case Study

Legal Services Commissioner - Customer Case Study

Merit Protection Boards achieves automated, centralised appeals and grievance management with Resolve Software Group

Metcash Trading Limited Australasia - Customer Case Study

Office of the Ombudsman Tasmania achieves streamlined, secure cross‑jurisdiction complaint handling and performance reporting with Resolve Software Group

Office of the Public Advocate achieves streamlined client advocacy and secure volunteer‑managed community visits with Resolve Software Group

Ombudsman South Australia achieves reliable, automated case management and greater autonomy with Resolve Software Group

Queensland Corrective Services achieves streamlined complaints handling and actionable reporting with Resolve Software Group

Silver Top Taxi Service achieves centralised, efficient complaints management with Resolve Software Group (Resolve Express)

South Australian Attorney-General’s Department achieves automated, consistent case management and improved ministerial reporting with Resolve Software Group

Victoria State Government achieves centralised, automated volunteer management with Resolve Software Group

University HR Management achieves improved service quality, visibility and reporting with Resolve Software Group

Victim Assist Queensland achieves on-time, configurable case management and faster victim support with Resolve Software Group

Victorian Ombudsman achieves streamlined, integrated case management and $120K annual savings with Resolve Software Group

Featured Companies

Fivetran

FP Complete

Canvas LMS