Case Study: Disability Services Commissioner achieves streamlined complaints management and stronger compliance with Resolve Software Group

Disability Services Commissioner - Customer Case Study

The Disability Services Commissioner (DSC) in Victoria helps people with a disability resolve complaints and works with service providers to improve outcomes. DSC required a more robust complaints management system to handle complex cases involving multiple providers and activities, manage special referrals and systemic issues, ensure compliance with the Disability Act, and replace time‑consuming manual reporting.

An enhancement to Resolve added comprehensive, stage‑aware workflows across Assessment, Conciliation, Investigation and Referrals, the ability to record multiple outcomes and reasons, a one‑click case snapshot for printing, and custom reports on disability types and combinations. These improvements streamlined case handling, cut reporting time, increased staff productivity and strengthened compliance with the Disability Act.

Disability Services Commissioner